responsibility for the Agile Project and Program delivery function with respect to business and IT change and trends in Large Scale IT and Business Change delivery models. Set strategy, provide thought leadership effectiveness measures and KPI's to ensure quality delivery. Create a centre of excellence that maintains and competencies required to manage different delivery models (Agile, Traditional). Act as Product Manager administration capabilities are in place to compliment the delivery process. Resource and staff competency centres
Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment client service level agreement and operational delivery, whilst also removing the current operations burden to maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO 9001, 45001 presentation skills for all purposes (creation and delivery, internal and external purposes – needs high level
documents and collaborate closely with our dynamic delivery team. Empower clients by translating technical with ease, removing obstacles to ensure smooth delivery. Engage with our PMO community to strategize and empathy. Proven track record of timely project delivery. Understanding of digital, SaaS, and cloud-based creative problem-solving. Familiarity with agile delivery processes like Scrum and Kanban. Confident in
logging practices aligned with project delivery requirements. Delivery Blocker Identification: Proactively identify and raise any blockers hindering project delivery. Code Reviews: Participate in and conduct thorough
their growing Global Professional Services (PS) delivery team and leadership team across all aspects of Realization Project Margin General Support of Delivery team and Leadership team 5 years of operations
experience. Lead end-to-end delivery digital projects, including technology delivery, and change management employee centric design, prototyping and agile delivery in a sensitive and complex environment. Extensive Enterprise Management systems to maximise the value delivery of Human Capital into the organisation. Demonstrated
Citrix Virtual Apps, Desktops, Citrix Application Delivery Controllers and Citrix DaaS Analysis and reporting
Management experience Experience working in an IT delivery environment What You Will Do: Implement the principles
Management experience Experience working in an IT delivery environment What You Will Do: Implement the principles
teams on defining and implementing a continuous delivery pipeline process or process improvements for their strategy.
Qualifications