and stakeholder needs, satisfaction and service delivery Knowledge management: Ensure that adequate knowledge stakeholders buy-in, orchestration, messaging, actual delivery). Cost containment: - Continuously review key facets/ interdependencies are considered - Address sub-standard work or work which does not meet the business/client's improvements Operating Model: - Execute continuous value delivery through optimization of Scope of Work, SLAs rightsizing qualitative and quantitative objectives - Timeous delivery of all initiatives, cost savings derives and set
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined legal financial goals and targets Operating Model - Meet delivery objectives through working with other team members escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and operate in a supportive supportive manner to achieve successful delivery - Provide timely administrative support at the required
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined legal financial goals and targets Operating Model - Meet delivery objectives through working with other team members escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and operate in a supportive supportive manner to achieve successful delivery - Provide timely administrative support at the required
duty management. Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined legal financial goals and targets Operating Model - Meet delivery objectives through working with other team members escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and operate in a supportive supportive manner to achieve successful delivery - Provide appropriate and impactful telephonic and written
specialisation Drive customer-centricity - Identify delivery constraints, notify all stakeholders and escalate impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system is documented standards Drive customer centricity: -Identify delivery constraints, notify all stakeholders and escalate
impact on other departments to support improved delivery. · Continually increase understanding of client and stakeholder needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate knowledge
operational plans and manage that the defined delivery objectives are met through supporting, and being chain Resolve team operational conflicts Ensure delivery targets/objectives are met and motivate the team mutually supportive manner to achieve successful delivery Operational Implementation of Strategy: Plan and operational best practice and leads to continuous delivery improvement Operational Leadership: Manage the team as per HR frameworks and policies to ensure delivery to agreed standards and objectives Provide appropriate
impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge