that an effective and efficient data management service is provided. Provide overall leadership, strategic and management of the CAPRISA Data Management department. Ensure efficient, high quality and optimal delivery delivery of clinical data management services. Provide technical support to the clinical teams and provide Systems Maintain day-to-day oversight of the data department to ensure that CAPRISA and study requirements
experience in Service, Consulting, and Implementation In-depth understanding of the customer services model and advance Excel Good understanding of the PeopleWare services in various industries Technical: Good understanding understanding of the consulting process and delivering the service to clients Good understanding of basic financial commercial factors. Proficiency in the Accsys Tools: Service Desk Software (e.g. Simplicity) Internal systems
experience in Service, Consulting, and Implementation In-depth understanding of the customer services model and advance Excel Good understanding of the PeopleWare services in various industries Technical: Good understanding understanding of the consulting process and delivering the service to clients Good understanding of basic financial commercial factors. Proficiency in the Accsys Tools: Service Desk Software (e.g. Simplicity) Internal systems
data systems and providing support to relevant departments and stakeholders with creating custom reporting
and/or the software testing phases. Enhances department and organization reputation by accepting ownership
such as CCTV, Access control and Telephony VOIP services. This is a full-time on-site role for a IT Support technical issue resolution Excellent customer service and communication skills Able to work well under
Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure technical incidents and problems and restoring service to clients by managing incidents to resolution Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) for standard and low complexity incidents and service requests. Key Roles and Responsibilities: - Monitors handover procedures for shift changes to ensure service continuity - Report and escalate incidents where
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products. Management of full software development
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products.
quality and optimal delivery of data management services. Ensure timeous database set up and data cleaning