As a Contact Department Agent, you will be the first point of contact for our customers, providing support internal teams to help improve our products and services. Policy Adherence: Follow communication scripts Collaboration: Work closely with team members and other departments to ensure a seamless customer experience. Skills customer support experience or experience as a client service representative. Strong phone contact handling Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call
As a Contact Department Agent, you will be the first point of contact for our customers, providing support internal teams to help improve our products and services. Policy Adherence: Follow communication scripts Collaboration: Work closely with team members and other departments to ensure a seamless customer experience. Skills customer support experience or experience as a client service representative. Strong phone contact handling Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call