Job Description:
As the Customer Service Manager at Carrol Boyes, you will play a vital experience strategy and deliver unparalleled customer service in an omni-channel environment.
Your business
Work closely with various departments to create a seamless, consistent, and exceptional appropriate responses.
enthusiastic and energetic person with excellent customer service skills to join their team. Your duties will include
essential that you have at least 2 years of RECENT Service Advisor experience in a franchised dealership with
Years of RECENT Service Advisor experience
Have a clear understanding of Workshop Service Advisor duties
on duty;
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
with helpful solutions, delivering a high-quality service
looking for an experienced and highly tolerant Service Advisor to join their extremely popular dealership
To apply you will need a minimum of 2 years of Service Advisor experience, preferably in a BUSY multibrand
telephone etiquette and above average customer service skills.
Job Requirements
Service Advisor experience in a franchised motor dealership
Good customer service skills
Have a clear understanding of Workshop Service Advisor duties
Have working knowledge of a
communication with customers and between departments including the interaction with supervisors and and managers.
a passion for delivering exceptional customer service.
Responsibilities:
fraud investigation a bonus 5 years in a customer service contact center environment Strong analytical, investigation controls Essential: Must have worked in the Fraud Department if not must be the level of a 2ic Matric Must