Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself and the face of the company. Deliver exceptional service to internal and external customers. Respond to
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits experienced Business Unit Manager to oversee our client services division. In this role, you will be responsible a track record of delivering results in client services, we invite you to join our team and be part of sustainable departments Demonstrated ability to drive revenue and manage client service contracts Minimum client service operations, including end-user devices (printing, laptops, desktops, managed service desk
looking for a Head Service Manager who can; but not limited to; develop support service management, develop
qualification/certification
At least 5 yearsexperience in a Service management environment
Experience working
incidents as per client contract. Deliver customer service - Communicate, dress, and display positive attitude skills and networks exposure. Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION: minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Understanding
/>Purpose
To own stakeholder relationships and service delivery for commercial and technical systems within
compliant).
Provide specialist support for IM service specialists regarding AD (Active Directory), Antivirus
"healthy."
Own a monthly, global service delivery review with the relevant vendors, with
or exceeding their contractual commitments for services and projects, including those delivered directly
and procedures for recovering data and restoring services in the event of a server failure or other catastrophic
position is to own stakeholder relationships and service delivery for commercial and technical systems within
and overall performance of regional protection services technology systems for all mining operations.
service specialists
Manage all risks relating to the protection services environment
associated with the protection services transparently
Own a monthly, global service delivery review with the
the protection services vendors, with input from the regions
Act as the subject matter escalation
aspects of the surveillance service Liaise with the Service / Technical Department with regards to equipment suppliers / providers with regards to equipment and services Installing, maintaining, repairing and updating
aspects of the surveillance service Liaise with the Service / Technical Department with regards to equipment suppliers / providers with regards to equipment and services Installing, maintaining, repairing and updating
Framework, JavaScript, JQuery, JSON