role. The SaaS / MSP Technical Account Manager works closely with customers to understand and improve their journey, internal advocate to the other departments, liaison between clients and company to ensure glue between all internal departments, working with the relevant departments to ensure clients reach their client journey Own means of reliable transportation Ability to work shifts and full-time hours 4pm - 1am
data systems and providing support to relevant departments and stakeholders with creating custom reporting relevant data Own means of reliable transportation Ability to work shifts and full-time hours 4pm - 1am SaaS or software related industry Experience working with and managing a HubSpot instance Proficiency
timely manner. Own means of reliable transportation Ability to work shifts and full-time hours 4pm - 1am practices from a technical standpoint Ideally have worked in an Agile methodology before
team members in closing their tickets – work as a team. Working with the HR Manager on team member non-compliance on product changes and improvements. Proactively work on troubleshooting methodologies and issue resolution users with access issues to go live on platform. Working closely with client success and sales teams through in-house programmes. Own means of reliable transportation Ability to work night shift and full-time hours 4pm