including creating a logistics department vision, setting department goals, and recommending operational and service performance while ensuring coordination among all related stakeholders / departments / customers suppliers. Generate sales revenue of the assigned department & divisions. Ensure the sales targets of Direct and oversee the development of assigned departments' policies and procedures. Ensure operating procedures and procedures. Set SMART service & revenue targets of the department and ensure they are met. Collect
including creating a logistics department vision, setting department goals, and recommending operational and service performance while ensuring coordination among all related stakeholders / departments / customers suppliers. Generate sales revenue of the assigned department & divisions. Ensure the sales targets of Direct and oversee the development of assigned departments' policies and procedures. Ensure operating procedures and procedures. Set SMART service & revenue targets of the department and ensure they are met. Collect
and manage the returns department team, in order to provide excellent service to the DC, retailers and and ensure achievement of department objectives. Manage returns department processes on daily bases. with uplift processes in the Reverse Logistics department and issue uplift numbers when required. Create stock recoveries and damaged goods sales. Develop department BOPS/Policies and inter-departmental SLAs in
and manage the returns department team, in order to provide excellent service to the DC, retailers and and ensure achievement of department objectives. Manage returns department processes on daily bases. with uplift processes in the Reverse Logistics department and issue uplift numbers when required. Create stock recoveries and damaged goods sales. Develop department BOPS/Policies and inter-departmental SLAs in
consistent delivery of excellent Customer service across all departments. Reports To : MANAGING DIRECTOR Ensure delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre
reports, monitor housekeeping within inventory department, creativeness (improvement / innovation inherent)
and copies thereof to be given to the invoicing department. Recording and notification of missing / broken team player. Ability to prioritise. Customer and service orientated.
and copies thereof to be given to the invoicing department. Recording and notification of missing / broken team player. Ability to prioritise. Customer and service orientated.
ensuring OTIF is adhered to always Oversight of all department administration tasks and communication Ensure customer/supplier relationships and communication (DC's, service providers and transport companies) Manage all staff
OTIF is adhered to always • Oversight of all department administration tasks and communication • Ensure customer/supplier relationships and communication (DC's, service providers and transport companies) • Manage all