To lead a team of second line technical support agents, ensuring swift and effective resolution of customer • Lead and motivate a team of technical support agents. • Conduct performance evaluations and manage team
projects and system maintenance deliverables. Review design, development and unit testing of work allocated time and within service level agreements -Review design, development and unit testing of work allocated time and within service level agreements -Review design, development and unit testing of work allocated experience in programming, understanding of database design and system analysis. Qualifications IT development