looking for a Desktop Support Technician , in Cape Town. Responsibilities: Remote user support to users across 125 stores (South Africa and Namibia) General support of end user computing for hardware, networking expected SLA and quality requirements and KPIs to support client contract objectives. Excellent verbal communication deliver remote or telephonic support. Effective time and call management to support contractual objectives Requirements: 5 - 7 years IT Experience in remote End User Support. Must be experienced in Microsoft environment,
We are presently seeking 10 desktop technicians for a six-month contract in Cape Town. Applicants must Communication Support: Create and deploy images for all mobile devices. Provide ongoing maintenance support for 2nd Line Maintenance and Application Software Support: Resolve end-user problems promptly. Escalate unresolved applications. Conduct software maintenance and desktop imaging. Scope of Work: Assist in clearing ICT of Parliament's offices. Support the roll-out, training, and ongoing support of Members' ICT equipment
a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via technical issues Collaborate with senior support engineers and cross-functional teams to escalate and teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to
A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic You will provide 2 nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident work experience delivering End User Computing Support Services in a customer environment with proficiency experience supporting Printer Support – MFP Fleet and consumables. DUTIES: Provide 2 nd Line Support primarily resolver groups. Provide a high level of End User Support within a VIP environment, ensuring careful and
OFFICES IN SOMERSET WEST, WESTERN CAPE. The Support Engineer plays a critical role in the operational success delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency Customer Care Support Team Lead and Customer Care Account Managers to align technical support activities resolutions. Contribute to the development of support documentation, knowledge bases, and FAQs to assist
Tier II Support Engineer (JB4336) Cape Town or Johannesburg (Remote) R16 - 25 000 per month, CTC Permanent documentation. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to
a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via technical issues Collaborate with senior support engineers and cross-functional teams to escalate and teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to
1st Line IT Support Engineer (JB4356) Cape Town, Western Cape Hybrid or Remote R18 - 24 000 per month services, Microsoft product development, application support, voice solutions, data management and hardware maintenance. As a 1st Line Engineer, you will be providing technical support across a wide range of customer within strict SLA timeframes. Provide on-site support for customers as and when required. Delivering customers. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this