year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role
external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg client requirements. The Specialist Operations Centre must have experience in developing business cases
Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract related to a move of infrastructure between Data Centres.
Knowledge, Skills and
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
delivery standards.
Call reporting reporting
subsystem, Bizagi or similar tools) Experience of calling web services – particularly SOAP Experience of experience Experience of facilitating business discovery workshops. At least 5 years of experience in an
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments. Excellent
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in