Team Leader. Job Purpose: To ensure all customer calls for private accounts are attended to and resolved private account recovery of 40% - Ensure all customer calls are responded to within SLA - All customers that - Deliver excellent customer service via the call centre to private debtors, clicks pharmacy and medical Junior Bookkeeping NQF3 (desirable) - 1-2 years Call Centre Customer Service (desirable) Job related knowledge
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
R16 371.00 Pension Employee 7.5% Employer 10.5% Discovery Health Employer pays 50% executive plan excluded
R16 371.00 Pension Employee 7.5% Employer 10.5% Discovery Health Employer pays 50% executive plan excluded
850.00 Pension Employee 7.5% Employer 10.5%. Discovery Health Employer pays 50% executive plan excluded
850.00 Pension Employee 7.5% Employer 10.5%. Discovery Health Employer pays 50% executive plan excluded