Specialist Operations Centre with 5 years' experience. Ensure that IT Services are being consumed efficiently ITOM processes and functions to further improve service – Knowledge Management, Incident & Request Management, Service Transition, and CMDB Management (with self-service capabilities) Ensure service levels improvement and adhere to the principles of Continual Service Improvement utilising metrics to ensure processes relevant teams to define the service portfolio roadmap, maturity path, and customer priorities and drive to
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving and Maintenance tickets within defined SLA's (Service Level Agreements) Responsible for troubleshooting the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional diagnostics Take consultative approach to challenge customers' requested solution design, should a better alternative with the team Willingness to engage with foreign customers and be sensitive to possible language barriers
Cloud Identity Service (Identity Authentication Service and Identity Provisioning Service) with tasks such responsibility for closing the same within defined SLA's (Service Level Agreements) responsible for troubleshooting reslution of Production Support calls Interactions through meetings, calls and emails: with central product
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving and Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
production, data control, operational, and support services specifically tailored to the Network technologies infrastructure. Provide specialised support for network services, concentrating on all aspects of network infrastructure allocations to maintain equipment health. Perform a monthly assessment of service delivery within the region ensure adherence to contractual obligations for services and projects, including those directly impacting pre-planned alternative routes or systems to restore service in networks and communication environments. Promote
solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect modifications to satisfy clients' needs. Design, customize, configure and testing of FI. Identify gaps, issues debug ABAP code. Experience in a Professional Services or Distribution company is an asset. Understanding Ability to understand business processes from a customer perspective. Skills required (compulsory): SAP
operates a global platform of applications and services to manage corporate devices (endpoints). Daily Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible product team, external providers, vendors and customers. Treat security as a first-class citizen. Work
virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery high-performance virtual desktops and apps. Our service delivery is for all company processes within the C# and .Net. Deploying secure Azure Application services, private endpoints etc Relational databases, preferably Cloud computing technologies. Azure Kubernetes Services and Docker. Understanding of MEAN STACK (MongoDB and cloud providers (Microsoft Azure, Amazon Web Services). Microsoft W365. Experience in operation, maintenance
activities. Chairs testing progress meetings / calls and actively manages the resolution of identified
operates global platforms of applications and services to manage corporate devices (endpoints). You will with an international product team, vendors and customers. Experience in the following is required: VMWare