ss bookings and send booking confirmation to customers
Responsibilities:
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Presentation of key findings to the Distribution Centre Manager (DC Manager) and Operations Director. Ensure Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements
Principal Responsibilities
The Company Rules
Customer Relations
Cash Management Procedures
Passenger
/>Security Procedures
Cleaning Procedures
Health and Safety Procedures
PRIMARY DUTIES
Distribution of staff schedules to various transport service providers for staff transport
Logistical
station to ensure all station service are in place with start of service, if required.
SECONDARY
provide WIC services
Multi skilled to provide cashier services
Multi skilled to provide Call Centre
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise motivated and productive Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood
transport service requirements Daily vehicle routing and scheduling Ensure highest possible customer service Ensure Occupational Health and Safety requirements are adhered to Managing service intervals of fleet
transport service requirements Daily vehicle routing and scheduling Ensure highest possible customer service Ensure Occupational Health and Safety requirements are adhered to Managing service intervals of fleet
Our client in the Retail Industry, requires the services a detail-orientated Planning Manager to manage operational plans to service end customer needs. Managing and understanding Distribution Centre and Transport management and people scheduling Managing customer service Establishing processes, policies, performance
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide feedback for possible solutions Maintain a client-centred approach. Maintain an excellent work quality. Qualifications
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide feedback for possible solutions Maintain a client-centred approach. Maintain an excellent work quality. Qualifications