customer's specific needs and provide accurate service and product information to meet those needs. In acknowledge customers Direct/accompany customers to correct product location Identifying customer needs Resolve customers in showroom Maintain on going customer services during busy trading periods. Taking telephonic applicable). Display and merchandising Identify correct shelving unit for displaying stock Ensure shelving easy access to customers Selling of goods and services Provide customers with accurate stock information
customer's specific needs and provide accurate service and product information to meet those needs. In acknowledge customers Direct/accompany customers to correct product location Identifying customer needs Resolve customers in showroom Maintain on going customer services during busy trading periods. Taking telephonic applicable). Display and merchandising Identify correct shelving unit for displaying stock Ensure shelving easy access to customers Selling of goods and services Provide customers with accurate stock information
dedicated team in delivering exceptional healthcare services and products. Duties will include: • Managing and adherence to stock price changes. • Take corrective action to address sub-standard sales staff performance as per the weekly wastage report and implement corrective steps to minimize wastage. • Ensure appropriate possible challenges, making recommendations for corrective action to proactively address these. 4. Effective direct reports to meet profitability and customer service standards. • Train and develop direct reports according
dedicated team in delivering exceptional healthcare services and products. Duties will include: • Managing and adherence to stock price changes. • Take corrective action to address sub-standard sales staff performance as per the weekly wastage report and implement corrective steps to minimize wastage. • Ensure appropriate possible challenges, making recommendations for corrective action to proactively address these. 4. Effective direct reports to meet profitability and customer service standards. • Train and develop direct reports according
ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
systems are correctly applied and maintained by relevant personnel; • Promoting customer service by creating culture and setting high standards for customer service through empowering, managing and leading staff;
ensuring stock leaving stores via online store is correctly invoiced and accurately packed Communicate expected packed timeously Ensure paperwork is completed correctly Follow up immediately on customer queries and complaints, resolve through excellent customer service Consistently meet the stores sales goals Assess Friendly and energetic personality with customer service focus Ability to perform under pressure and address
ensuring stock leaving stores via online store is correctly invoiced and accurately packed Communicate expected packed timeously Ensure paperwork is completed correctly Follow up immediately on customer queries and complaints, resolve through excellent customer service Consistently meet the stores sales goals Assess Friendly and energetic personality with customer service focus Ability to perform under pressure and address
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience