optimization of end-user computing systems and services. Skills required to contribute: •Lead and manage desktop support, device management, and end-user services. •Develop and implement strategies for managing for desktop support, incident management, and service delivery to ensure consistent and high-quality metrics and service level agreements (SLAs) to identify trends, address issues, and optimize service delivery
such as CCTV, Access control and Telephony VOIP services. This is a full-time on-site role for a IT Support technical issue resolution Excellent customer service and communication skills Able to work well under
Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure technical incidents and problems and restoring service to clients by managing incidents to resolution Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) for standard and low complexity incidents and service requests. Key Roles and Responsibilities: - Monitors handover procedures for shift changes to ensure service continuity - Report and escalate incidents where
ensuring efficient administration and user-related services availability. If you are a proactive leader with support calls to ensure user support and that high service levels are maintained Support ongoing operations
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products. Management of full software development
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products.
quality and optimal delivery of data management services. Ensure timeous database set up and data cleaning
support calls to ensure user support and that high service levels are maintained.
that an effective and efficient data management service is provided. Provide overall leadership, strategic and optimal delivery of clinical data management services. Provide technical support to the clinical teams