experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where qualification.
leading improvement initiatives within contact center or Managed Service Provider (MSP) environments leading improvement initiatives within contact center or Managed Service Provider (MSP) environments
extravaganza Job Description: Are you ready to take center stage and showcase your coding prowess under the
Our client is on a quest for a Network Operations Center (NOC) Engineer who knows their way around Linux
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
communications platforms, collaboration tools, and contact center solutions. If you're ready to grow your career
experience Exposure to user experience design, human centered analysis and design will be an advantage Knowledge
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers