plan. Operates as an account manager for the call center's Operations & Quality functions to understand departmental requirements. Conducting Assessment Center for Trainer Recruitment and selection Create and Training Manager experience, ideally within a call center environment (including design, development, preparation
plan. Operates as an account manager for the call center's Operations & Quality functions to understand departmental requirements. Conducting Assessment Center for Trainer Recruitment and selection Create and Training Manager experience, ideally within a call center environment (including design, development, preparation
experience working at a management level within a Call Centre of a large operation 4-5 years experienced multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary 2 years' experience as a Operations Manager in a call centre environment Market Related
leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client
Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client