iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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What you’ll expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
environment it dynamic and changes a lot. After hours emergency support for a week a month is required.What
of the computer system and network. Ensure that service desk calls are responded to and resolved in an efficient and timely manner, and according to agreed service levels. Provide after-hours IT support as required to travel and support around the clock for an emergency at sites. Able to prioritize and execute tasks
technologies, keeping abreast of business drivers and emerging computing trends Qualifications/Experience: IT Databases both SQL and NoSQL Experience with: Web Services Design & Deployment REST AWS: Professional
Cloud computing technologies, Business drivers and emerging computing trends Planning, analysis, design, implementation
incredible team play a key role in public healthcare emergency of HIV and AIDS in South Africa, and theyre on
Azure, GCP, etc.) Implement and maintain cloud services, including compute, storage, networking, and security deployment and release processes Stay updated on emerging cloud technologies and trends to drive continuous
GCP, etc.)
platforms, such as Microsoft Volume Licensing Service Center (VLSC), Microsoft Partner Center, Microsoft abreast of industry trends, regulatory changes, and emerging technologies in the Microsoft ecosystem.
critical incidents. Support ITSCM tasks (e.g., IT emergency exercises) and tasks in manage availability. Essential scalable, distributed systems. Security of AWS services, securing design of VPC architectures. Experience