Implement a performance and consequence framework to address non-performers within Acceptable time frames. • • Identify & develop remediation plans to address undesirable team behaviour • Deploy bespoke retention
industry standards and customer expectations. Addressing any concerns or issues promptly and professionally service appointments to ensure satisfaction and address any additional needs or concerns. Administrative
industry standards and customer expectations. Addressing any concerns or issues promptly and professionally service appointments to ensure satisfaction and address any additional needs or concerns.
information. Providing excellent customer service by addressing customer concerns and resolving issues promptly
information. Providing excellent customer service by addressing customer concerns and resolving issues promptly
Relationship Management system; Following up phone and email enquiries to convert them into student registrations; accurate information and advice; Confident user of email software, live chat, Microsoft Office programs and
Relationship Management system; Following up phone and email enquiries to convert them into student registrations; accurate information and advice; Confident user of email software, live chat, Microsoft Office programs and
with Registration and Membership Promote Services Address Breed-Specific Inquiries Query resolution Data
with Registration and Membership Promote Services Address Breed-Specific Inquiries Query resolution Data
into root cause of why KPI/target is not met and address immediately (involve Training, QA's, Manager, and