for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer
on changes and procedures within the company to address customer needs effectively Maintain awareness of processes and departmental functioning Identify and address issues within the allocated area, proposing changes
through various channels such as cold calling, email outreach, networking events, and social media platforms
plans. Monitor project progress, proactively addressing issues and obstacles to keep projects on track