compliance to OHS when setting up. Provide Desktop Support - Provide software and hardware configuration connection and access to MFD and Scanners for all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support. - Manage replacement of consumables in the region Network and Telephone Support - Replace faulty devices. - Provide 1st line support of telephone infrastructure assets. - Conduct Bi-annual asset verification. AV Support - Attend to AV requests. - Attend to 1st line AV
Contact users to get clarity on problems and trouble shoot. - Provide telephonic support to users if possible possible. - Provide physical assistance to users if necessary. - Escalate problems to senior customer engineer Provide temporary PCs to users when necessary (prioritise). - Update users on progress being made in IT Support - Analyse user problems. - Prioritize user problems based on severity. - Train user on how to reduce IT user problems. - Develop good working relationship with users. - Keep users posted on the
Database. Collaborate with existing AD team. Manage user roles and permissions and maintain the Governance Compliance (GRC) for internal and external system users' access. Good understanding on Information Security
Database. Collaborate with existing AD team. Manage user roles and permissions and maintain the Governance Compliance (GRC) for internal and external system users' access. Good understanding on Information Security
JHB002495-TR-1 We are recruiting for a SAP K-Pro. Support a cross-application and cross-media technical information
JHB002495-TR-1 We are recruiting for a SAP K-Pro. Support a cross-application and cross-media technical information