industry has a permanent vacancy available for an IT Support to join their dynamic team. This is an on-premises networks, servers, cyber security, and general end user support.
IT Policies and procedures:
Risk Register pertaining to IAM.
Full user list(s) for each in-scope system.
Employee
active and terminated employees.
User requests for new users.
Database logging settings and evidence
for the applications as well as the direct login user profiles and permissions.
Database logging
within the team.
NWA003333-Ren-2 A great opportunity for a passionate IT Support Technician to explore new opportunities in Johannesburg client in Johannesburg is looking for an IT support technician, willing to learn and detail-oriented. Job
Field Support Engineers to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of entered into the system.
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware in a timely fashion. The engineer provides desktop support, such as password or account related queries email accurately into the Remedy System Manage end to end all calls logged and providing updates to keep logged request or incident. Provide first line support for VIP's facing challenges and try and resolve
Field Support Engineer to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of entered into the system.
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
knowledge of IT
detail-oriented IT Support Engineer with 3 years of experience in providing top-notch technical support to clients configuring user computer systems. Creating and administering user accounts. Responding to users IT support Meeting with users to diagnose software, networking, or hardware issues. Take ownership of user issues reported problem through to resolution. Providing technical support on-site or via remote-access systems as may be required. Offering solutions that meet the needs of the user/business. Repairing hardware malfunctions, software