solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth sustainability. How you'll role As a customer service agent at this scaling startup, you will play a position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
the West Rand, is currently looking to employ a service controller to start immediately or as soon as possible possible. You will be required to take service calls, communicate these to technicians, keep cleints troubleshooting and advising client of possible corrective action that the client can take. Log customer of jobcards where repair services rendered is not covered by existing service contract with client Issuing of printer/device generated alerts and taking corrective action Performing printer repairs at customers
Matric and 5 years customer service working experience is required
Word, Excel and Powerpoint skills
Leader, the Customer Service staff and Sales team
You will attend to customer service requirements, customer
complaints
Arrange and co-ordinate service attendances for equipment servicing and repairs on site
Opening
procedures and instructions
Commercial control of Service contracts
Operational planning and maintenance
monthly, annual, etc.),
Asset control for Service department, including Asset count, Tool container
follow up and reminders
Qualifications
interpersonal communication skills.
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
based in Sandton requires the services of a call centre agent. Customer service Client liaison - telephone
Typing Record keeping Operating switchboard Client services Data input and scanning of documents General office duties Handling petty cash Desired Skills: Customer service Verbal & Written communication Problem-solving
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key