An exciting position exists for a 1st level support Technician for a Telecommunications company in JHB
responsibilities (raising requisitions, creating service entries)
test Defect logging, retest, and change request entry Knowledge transfer to the client and team members Years' experience in manual testing ISTQB foundation level is a plus Experience with test analysis and design
interactions with customers to gauge customer services levels Identify gaps in existing systems and develop solutions data capture, updates, attachments, and financial entries Provide daily, weekly and monthly stats on team management - ensure that the team performs at the best levels Coach and guide staff Ensure that SOPs and training
interactions with customers to gauge customer services levels Identify gaps in existing systems and develop solutions data capture, updates, attachments, and financial entries Provide daily, weekly and monthly stats on team management - ensure that the team performs at the best levels Coach and guide staff Ensure that SOPs and training
asset management: Oversee IT asset lifecycle from entry into the environment to exit.
Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations Required Experience: Seasoned level of experience in a similar role Seasoned level of experience managing support customers Seasoned level of client services / support management experience Seasoned level of experience, Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience outsourced IT service delivery / management Seasoned level of experience with in-house or outsourced service
years at senior management level
workshops with business users (up to executive level) in order to gather requirements, generate ideas to interact with the business community at all levels, from facilitating design workshops and conducting for Business Analysis and works at the highest levels of abstraction, ambiguity, and complexity within technology; processes and business needs in varying levels of detail within an area of speciality; and can