An exciting position exists for a 1st level support Technician for a Telecommunications company in JHB
test Defect logging, retest, and change request entry Knowledge transfer to the client and team members Years' experience in manual testing ISTQB foundation level is a plus Experience with test analysis and design
analysis / certificate in programme analysis / entry certificate business analysis - PLUS Data analysis analysis / certificate in programme analysis / entry certificate business analysis - PLUS Data analysis
analysis / certificate in programme analysis / entry certificate business analysis - PLUS
designated region. The Work – Key Outputs and Accountabilities Monitor the work and overall performance of Certifications Desirable: CompTIA Security Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network software, is essential. Ensure vendors are held accountable for meeting SLA indicators. Liaise with solutions Ability to apply the following skills at a defined level of proficiency required for the role: Deliver a services to a defined client base. Hold vendors accountable for SLA indicators. Liaise with solutions design
ble: CompTIA Security+
Qualifications: Desirable: CompTIA Security Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network software, is essential. Ensure vendors are held accountable for meeting SLA indicators. Liaise with solutions Ability to apply the following skills at a defined level of proficiency required for the role: Deliver a services to a defined client base. Hold vendors accountable for SLA indicators. Liaise with solutions design
Qualifications: Desirable: CompTIA Security Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network software, is essential. Ensure vendors are held accountable for meeting SLA indicators. Liaise with solutions Ability to apply the following skills at a defined level of proficiency required for the role: Deliver a services to a defined client base. Hold vendors accountable for SLA indicators. Liaise with solutions design
(with self-service capabilities) Ensure service levels are defined and met around Availability, Performance customer priorities and drive to improve maturity levels continuously Design and utilise score-cards, surveys tools to monitor KPI, OLA, and SLA compliance Accountable for the strategic direction and guidance of ITSM
us a strong ecosystem to leap to the next growth level and turn the ecosystem upside to find stalwarts To participate in the definition of the higher-level functional and non-functional requirements, analyse Authentication Systems, System, Platform, and Account Migrations, Enterprise Solution Architecture (ESA)