designated region. The Work – Key Outputs and Accountabilities Monitor the work and overall performance of Certifications Desirable: CompTIA Security Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network software, is essential. Ensure vendors are held accountable for meeting SLA indicators. Liaise with solutions Ability to apply the following skills at a defined level of proficiency required for the role: Deliver a services to a defined client base. Hold vendors accountable for SLA indicators. Liaise with solutions design
(with self-service capabilities) Ensure service levels are defined and met around Availability, Performance customer priorities and drive to improve maturity levels continuously Design and utilise score-cards, surveys tools to monitor KPI, OLA, and SLA compliance Accountable for the strategic direction and guidance of ITSM
day administration of user accounts and privileges throughout the user account lifecycle. You will be responsible and services. Operational Support: Create user accounts on Active Directory domain and across Application profiles and entitlements throughout the user account lifecycle. Develop and update access control lists in regular DR tests. Advanced Diploma or NQF 7 level in Information Technology is Essential. Relevant
Distribution company is an asset. Understanding of accounting business processes. Ability to understand business
required. Bachelor's Degree/Diploma in IT or Accounting. 5 years minimum experience required as an SAP
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
framework with BU team KEY WORK OUTPUTS AND ACCOUNTABILITIES Provide domain and subject matter expertise
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues
services to a defined client base. Hold vendors to account for SLA indicators. Liaise with solutions design