analysts · Ensure appropriate test environment access levels for testers · Follow up on defect fixes identified learnt” – sheet related to test topics · Ensure entry/exit criteria for all test phases are met in time
REQUIREMENTS: · Operational support experience. · Mid-level knowledge in the areas of web and cloud technologies implementation of authentication solutions and increase the level of automation of the deployed solutions as an enabler closing the same within defined SLA's (Service Level Agreements) o responsible for troubleshooting issues
Infrastructure Management and/or Operations / 1st/2nd Level Support · Experienced in LINUX (Linux Support - management and ITIL support processes at Enterprise level · Ticket creation, co-ordination and communication landscape to required supportable Software version levels. · Provide Output Management Operations Monitoring
life cycle · Engagement with stakeholders at all levels ADVANTAGEOUS SKILLS REQUIREMENTS: · Experience
Compiling of user and operational manuals · 2nd and 3rd level technical operational support for developers (technical
stakeholders and management on an appropriate level of detail · Agile mindset (knowledge of agile processes
stakeholders and management on an appropriate level of detail o Ability to deliver on time and in excellent
stakeholders and management on an appropriate level of detail · Agile mindset (knowledge of agile processes
closing the same within defined SLA's (Service Level Agreements) · Responsible for troubleshooting issues