Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations Required Experience: Seasoned level of experience in a similar role Seasoned level of experience managing support customers Seasoned level of client services / support management experience Seasoned level of experience, Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience outsourced IT service delivery / management Seasoned level of experience with in-house or outsourced service
satisfaction, commitment, and expectations to high service levels and manage escalations adequately Manages the entire satisfaction, commitment, and expectations to high service levels and manage escalations adequately Excellent written Management degree or equivalent with a moderate level of related experience Relevant project management certification is preferable Required Experience: Moderate level project management experience preferably in a multinational multinational professional services environment Moderate level client engagement experience Demonstrated understanding
life cycle level. Experience in facilitating workshops with business users (up to executive level) to gather
life cycle level. Experience in facilitating workshops with business users (up to executive level) to gather
life cycle level. Experience in facilitating workshops with business users (up to executive level) to gather
seven product dimensions on a solution/program level by pairing with BDMs. Foster stakeholder relationships dependencies and enterprise delivery up to senior level. Conduct system demos and contribute to I&A Certifications IIBA endorsed Minimum Experience Level 8 years BA experience Manage multiple IT Projects
seven product dimensions on a solution/program level by pairing with BDMs. Foster stakeholder relationships dependencies and enterprise delivery up to senior level. Conduct system demos and contribute to I&A Certifications IIBA endorsed Minimum Experience Level 8 years BA experience Manage multiple IT Projects
operations and service offerings Demonstrate strong levels of client engagement Service orientated individuals
Support change management at the organizational level. Manage the change portfolio. Knowledge, Skills