Technical Continuity Management (TCM)
- Third Level Support
- Incident Management (IM)
- Change
Matric results - A or B for Maths HG Excellent communication skills - interpersonal, written, and public and mostly responsibility. Desired Experience Mid-level: 4-6 years' experience Programming experience in
within budget and timelines and to the correct level of quality and performance to enable client services core duct and fiber routes, spurs, and PoP sites entries, MMRs. Develop Policies, Procedures, Processes
assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the clients record via regular time and ticket/ task time entries. Provide guidance and training to customer personnel
ability to motivate and inspire others. Excellent communication and interpersonal skills, with the ability to computer software and systems for data entry, scheduling, and communication. Problem-solving abilities and a
motivate and inspire others.
/>Desirable: CompTIA Security+.
Cisco Certified Entry Networking Technician (CCENT).
Cisco Certified
intricate site incidents concerning networking and communication infrastructure.
clients
presentation abilities and composure in front of all levels of technical and business customers or prospects Interact with prospective clients at a senior level. Understand the business requirements of the prospective presentation abilities to all levels in a business i.e., Tech/ C-level. Ideally have experience in the Audit/GRC software space. Excellent written communication skills, such as experience of preparing proposals activities at customer premises. Ability to communicate a technical message with business relevance to