intricate site incidents concerning networking and communication infrastructure. Understand technological trends systems to restore service in networks and communication environments. Promote and enforce business and Certifications Desirable: CompTIA Security Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Ability to apply the following skills at a defined level of proficiency required for the role: Deliver a
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical and monitoring Requirements management and communication Education: IT Degree and/or relevant qualifications
(with self-service capabilities) Ensure service levels are defined and met around Availability, Performance customer priorities and drive to improve maturity levels continuously Design and utilise score-cards, surveys
Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues
impediments for the product development and communicating with the relevant stakeholders. Ensuring that and organisational skills with the ability to communicate. effectively (both verbally and in writing) with
performance to management and stakeholders. Regularly communicate the progress of patch management initiatives
and organizational skills with the ability to communicate effectively (both verbally and in writing) with
and organizational skills with the ability to communicate effectively (both verbally and in writing) with
and organisational skills with the ability to communicate effectively (both verbally and in writing) with