Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations focus Strong communication skills and ability to prepare structured, and relevant communications to operations Required Experience: Seasoned level of experience in a similar role Seasoned level of experience managing support customers Seasoned level of client services / support management experience Seasoned level of experience, Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience
of discovering; validating; documenting; and communicating business process related knowledge through modelling; life cycle level. Experience in facilitating workshops with business users (up to executive level) to gather
of discovering; validating; documenting; and communicating business process related knowledge through modelling; life cycle level. Experience in facilitating workshops with business users (up to executive level) to gather
of discovering; validating; documenting; and communicating business process related knowledge through modelling; life cycle level. Experience in facilitating workshops with business users (up to executive level) to gather
seven product dimensions on a solution/program level by pairing with BDMs. Foster stakeholder relationships dependencies and enterprise delivery up to senior level. Conduct system demos and contribute to I&A Certifications IIBA endorsed Minimum Experience Level 8 years BA experience Manage multiple IT Projects
seven product dimensions on a solution/program level by pairing with BDMs. Foster stakeholder relationships dependencies and enterprise delivery up to senior level. Conduct system demos and contribute to I&A Certifications IIBA endorsed Minimum Experience Level 8 years BA experience Manage multiple IT Projects