ensuring the alignment between the client service level agreement and operational delivery, whilst also vendors at all levels to get things done and ensure everyone is satisfied. High level of both written delivery, internal and external purposes – needs high level PowerPoint skills). 6. Negotiation Skills: SDM's SDM's often need to negotiate contracts, service level agreements(SLAs), and timelines with both internal Markerting L5 and above. NQF L5 Experience: 3 -5 years relevant experience. Market related.