time period you need it for. JOB PURPOSE: Account Managers focus on achieving their sales targets from within The Account Manager will be required to perform 2 primary roles: 1) Account Management: day-to-day management management and smooth running of their Account(s), delighting the client(s) with good customer service accounts. KEY RESPONSIBILITIES: Account Operations Management • Identify and facilitate sales and business through thought leadership to ensure that the highest level of performance is achieved, and objectives are met
specialisation Drive customer-centricity: · Maintain a high level of impact on other departments to support improved satisfaction, and service delivery Knowledge management: · Ensure that adequate knowledge regarding specialisation operations of the organisation Maintain expertise level: · Be a member of related professional bodies. · expert resources and partners Specialist support to projects: · Provide Specialist expertise and ensure best specialisation is implemented in projects, when required. · Conform to project management disciplines when participating
guide team development efforts towards successful projects and system maintenance deliverables. Review design stakeholders and escalate where required - Maintain a high level of impact on other departments to support improved satisfaction and service delivery Knowledge management - Ensure the system is documented and all documents operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure expert resources and partners Specialist support to projects - Provide Specialist expertise and ensure best
specialisation Drive customer-centricity - Maintain a high level of impact on other departments to support improved satisfaction and service delivery Knowledge management - Ensure that adequate knowledge regarding specialisation operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure expert resources and partners Specialist support to projects - Provide Specialist expertise and ensure best specialisation is implemented in projects, when required - Conform to project management disciplines when participating
performance Drive customer-centricity - Maintain a high level of impact on other departments to support improved satisfaction and service delivery Knowledge management - Ensure that adequate knowledge regarding specialisation operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure expert resources and partners Specialist support to projects - Provide Specialist expertise and ensure best specialisation is implemented in projects, when required - Conform to project management disciplines when participating
the performance of Billing Assurance controls To manage the performance of the control environment in an To manage the incident management process relating to billing and cost-impacting issues To manage overall Operational Framework Management Operational Incident Management Technology Management Continious Improvement Stakeholder management Audit Management Revenue Assurance Governance Process Reporting Project Management Business years' experience in Revenue Assurance and Fraud Management; Experience working in a medium to large organization