Certifications Desirable: CompTIA Security Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Ability to apply the following skills at a defined level of proficiency required for the role: Deliver a
(with self-service capabilities) Ensure service levels are defined and met around Availability, Performance customer priorities and drive to improve maturity levels continuously Design and utilise score-cards, surveys
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues