qualities that reflect the Planet Fitness way
Working hours: Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Responsible for conducting telephonic calling experience Other: Working hours from EST time: 9am - 8pm Working shifts, four shifts a week Monday to match the hours of 9am - 8pm Eastern Standard Time Essential Competencies: Interacting with People satisfaction. Maintain lead/customer support KPIs at all times to ensure a high ‘customer effort score’ by going
Pretoria Working hours: Working hours Eastern Standard Time: 9am - 8pm (16:00 - 03:00) Working shifts, four to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Responsible for assisting the Hearing within a digital environment Working across different time zones with different countries Skills and Knowledge Labor legislation Other: Working hours from EST time: 9am - 8pm Working shifts, four shifts a week Monday required documentation. Monitor and manage peak times and operational capacity and allocate resources
Manager Working hours: Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00) Working shifts, four to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts satisfaction. Maintain customer support KPA’s at all times to ensure a high ‘customer effort score’ by going
customers
Adherence to Schedule Employer Expectation First Time Query Resolution Adhoc Duties Knowledge - Self development Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average
Adherence to Schedule Employer Expectation First Time Query Resolution Adhoc Duties Knowledge - Self development Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average
greet customers Liaising with customers at all times with regards to their vehicle (WIP) Ensure accurate
Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going