proactive member communication and contact to enhance service, access to information and advice for clients and touchpoints and moments of truth to deliver exceptional service and brand values. • Identify the gaps or shortfalls Collect, track and analyse member feedback, track service levels and performance data and liaise with internal a seamless experience with the websites, self-service apps, consultants and call centre • Identify emerging moments of truth • Identify and deliver on member’s service channel preferences to ensure that members receive
ensuring the provision of professional support services to the surviving dependents/beneficiaries (for of the section •Contribute ideas for improved service delivery at Management meetings. •Compile comprehensive minimal errors. Oversee the provision of social services to guardian cases; implementation of Benefits
Risk Manager – origination and structuring, will assist the Credit Risk Executive with the design and implementation