with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality
system functionality when required. Analyse and investigate variances between the TMS and BI. Enhancement
work processes and service issues.
users including training thereof as required Investigate and analyse system issues to determine cause
functionality when required.
communication skills Eagerness and willingness to investigate and challenge information and actions when necessary
of user profiles in SAP in keeping with risk and audit standards. Authorize user access for new and existing resolving user profile audit queries System Auditing Conduct regular system compliance audits and health checks Follow the internal IT Governance Controls to ensure audit compliance. Reporting Do requirements analysis and stakeholders Resolution of system non-compliance System audit coverage Knowledge Business principles Business
data usage, work processes and service issues. Investigate problem areas and propose solutions. Follow the
management and stress management Research and investigative orientation Influencing and negotiation skills
management and stress management Research and investigative orientation Influencing and negotiation skills