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It Customer Engineer NEW
Johannesburg
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
share this job on whatsappManager Customer Experience
Blum & HofmeyrJohannesburg
with many different levels of personas within customer base as well as internally at Mimecast. This person Oversee the day to day operation of one of the Customer Experience teams • Act as a mentor and resource resource for the team when dealing with customer incidents and strategies • Driving the defined CX strategy team • Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting knowledge and sales skills to resell value to customers. • Team leadership in retention activities – escalations
Customer Success Operations
Catch RecruitJohannesburg
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Customer Architect Specialist
Bashr ConsultingJohannesburg
organisation. If your answer is yes , Apply Now As a Customer Architect Specialist you will be responsible for Management tools Solid Experience in Computer Coding, Customer Centric Solutions, Installation Support, Process
Customer Service Engineer I
Johannesburg
Negotiable Innovators Thrive.
We are seeking a Customer Service Engineer I to join our team.
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets timeously
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management - Ensure that
Customer Success Operations
CatchJohannesburg
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
It Associate Customer Engineer NEW
Johannesburg
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
Customer It Support (month-to-month Contract)
Johannesburg
We are currently seeking individuals who are open to working for one of the TOP 4 banks in South Africa. You will be working remotely.
Requirements:
- Degree or diploma in IT.
- 2+ years experience in 1st line IT support.
- Excellent English communication is a M
Rpa Consultant
Bashr ConsultingJohannesburg
Urgently looking for an RPA Developer on a 3 month contract to help build solutions using RPA tools and maintain technical responsibility for project delivery as the technical resource on a project and creating and maintaining technical solution documentation for RPA solutions that our client is cur
Security Consultant
Bashr ConsultingJohannesburg
Exciting opportunity for an IT Security Consultant who is looking to work in a challenging yet rewarding
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