Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating
global IT managed service provider with a specific focus on the financial services industry. We provide solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24x7 support of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive and record all calls from our customers Provide time resolution, and /or escalation Assist with customer onboarding projects and migrations Monitor and
global IT managed service provider with a specific focus on the financial services industry. We provide solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24x7 support of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive and record all calls from our customers Provide time resolution, and /or escalation Assist with customer onboarding projects and migrations Monitor and
related matters Technology IT contracts, including service level agreements and the development of terms and Consumer-oriented online and mobile technology and services Service provider-orientated transactions, including transactions and services Drafting the full range of technology agreements (for both service providers and and customers) Cloud computing, including development of cloud computing strategy and advising on cloud-based cloud-based services and technologies M&A, reorganisations and joint ventures in the IT sector media
related matters Technology IT contracts, including service level agreements and the development of terms and Consumer-oriented online and mobile technology and services Service provider-orientated transactions, including transactions and services Drafting the full range of technology agreements (for both service providers and and customers) Cloud computing, including development of cloud computing strategy and advising on cloud-based cloud-based services and technologies M&A, reorganisations and joint ventures in the IT sector media
global IT managed service provider with a specific focus on the financial services industry. We provide solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24x7 support projects and efficiency improvements for Cloudbox customers which will be scoped individually as required
global IT managed service provider with a specific focus on the financial services industry. We provide solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24x7 support projects and efficiency improvements for Cloudbox customers which will be scoped individually as required
able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation support functions and the customer to ensure consistently high levels of customer satisfaction. Monthly Salary:
able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation support functions and the customer to ensure consistently high levels of customer satisfaction. Monthly Salary: