Join our dynamic team as a IFS Ops Manager, where innovation meets impact At the forefront of global service management processes and ITIL best practices In-depth knowledge of IFS IT Service Management Suite
Join our dynamic team as a Remedy Ops Manager, where innovation meets impact At the forefront of global adhered to Strong understanding of IT service management processes and ITIL best practices In-depth knowledge knowledge of Remedy IT Service Management Suite and its modules Good understanding with IT operations
Stress testing Usability testing Experience in managing Test Environment and preparing Test Data Experience creating, validating and managing Test Cases Experience in performing, managing and supporting Unit testing
alignment across platforms in line with ASOC service management strategy and principles Review and align technical Expertise in release planning, coordination, and managing dependencies across multiple teams. Strong facilitation impediments and conflicts. Effective stakeholder management, continuous improvement, adaptability
ensuring alignment with business goals. Team Management: Manage and mentor a team of platform engineers, decisions. Cloud Platform Management: Provide expert-level guidance in managing and optimizing cloud resources technology environment. Collaboration and Stakeholder Management: Collaborate with senior leadership, product ensure system stability. Application lifecycle management: Lead the creation and maintenance of processes administration, or a related role. Proven experience managing and leading a team of platform engineers. Expert
alignment across platforms in line with ASOC service management strategy and principles Review and align technical cross-platform issues Deep understanding of IT Service Management (ITSM) principles and BMC Remedy platform. Proficient releases. Strong communication and stakeholder management skills to align IT initiatives with business
service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management (ITAM)
acts as a senior providing professional advice, managing and/or coordinating the work of others. Maintains infrastructure and frameworks. Supports test management in developing project plans and tracking against Requirements Minimum 5 Years Experience Excellent time management skills Sound knowledge of Selenium and Springboot
understanding and experience in field service management, including integrations between FSM and remedy IFS PSO. Solid understanding of field service management processes and best practices. Experience in sizing
Experience in developing/maintaining Content Management Systems - Umbraco, Optimizely CMS very advantageous applications you architect. Communicating at a management level. Speaking with authority and lucidity to SCRUM methodologies. Experience using project management tools like Jira. Happy to mentor and grow self-motivated