and QA sessions. Is available for employees who experience work problems providing appropriate coaching improved performance over an extended period of time. • Effective leadership of the team can lead to absenteeism and turnover improving performance. • Planning time frame is typically 1 week to 1 month Size Team Leaders and meeting service levels; manage resources; good time management • Coaching Skills with an even temperament deviations to client relations / service agreements Experience, Knowledge and Qualifications Education (Formal