make recommendations where policies and procedures need to be amended. Oversee Section 37C dependency investigations deadlines. •Action audit issues identified within time frames indicated. •Implement controls within the risk to stakeholders. • REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS •Relevant Bachelor’s Degree 6 years job-related experience, which should include at least 2 years’ experience in a management role designated groups in line with these requirements. Full spec to be shared with shortlisted candidates Shortlisted
for clients and members in line with the Member Experience strategy and deliver on defined ‘moments of truth’ DESCRIPTION Member segmentation and enhance the member experience • Segment members, understand their profiles • Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer improvement and ensure that gaps in the customer experience- irrespective of where they occur in the journey business processes need correction to ensure the member has a seamless experience • Ensure omni-channels
manage internal stakeholders including turnaround times and quality assurance. •Contribute to credit periodic reports. •People Management. REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS •Minimum Requirement: CA (SA)/ finance/Development Finance or equivalent. •5 years’ experience in structured Credit and Investment environment designated groups in line with these requirements. Full spec to be shared with shortlisted candidates Shortlisted