exceptional service and brand values. • Identify the gaps or shortfalls in member experience across all touchpoints identify opportunities for improvement and ensure that gaps in the customer experience- irrespective of where Customer Experience Certification • At least 6 years’ professional experience in CX platforms and solutions
applicable •At least 6 years job-related experience, which should include at least 2 years’ experience in a
in finance/Development Finance or equivalent. •5 years’ experience in structured Credit and Investment