JOb Functions
documentation
Qualifications and Experience:
strong, quality documentation Qualifications and Experience: IT Degree/Diploma or equivalent qualification analysis experience MSSQL Experience Previous developer or database administrator experience will be an various personalities across the organization Experience with working to deadlines and the ability to policies, procedures and industry best practices General: General work hours of 08:00 – 16:30 Hours outside
Performance Areas
(Any experience in below KPA will be advantageous)
be based in Durban. Key Performance Areas (Any experience in below KPA will be advantageous) Provide On-Site Must be Self-Motivated and able to work under general supervision, with close attention to detail. Must transport essential. Technical Knowledge and Skills Experience and Qualifications Proficient with Windows Desktop knowledge essential VLANS. Firewalls. DHCP. DNS. Experience with various Internet Connectivity Mediums essential: essential: 3G / LTE. Fibre. Microwave. Experience with Enterprise Antivirus packages essential: ESET Endpoint
Manager- Insurance Our client is looking for a General Product Manager to provide enhancement and oversight above, it would be an added advantage if you have experience working with App based services and have a system environment Tertiary qualifications is Advantageous Experience with annuity-based products will be advantageous
Manager- Insurance Our client is looking for a General Product Manager to provide enhancement and oversight above, it would be an added advantage if you have experience working with App based services and have a system environment Tertiary qualifications is Advantageous Experience with annuity-based products will be advantageous
ensure an efficient and smooth client onboarding experience which results in excellent product adoption. process, gather requirements, answer questions and generally provide a high level of customer empathy. Setting (Mon - Fri) Experience in an I.T. / Technical or Technical Project management role Experience in an I.T Management Experience leading small to medium sized teams I.T. / Technical customer support experience Experience Remote desktop experience Azure AD experience Scripting and coding experience Experience with ticket management
performance improvements (KPI's) and improve customer experience through recommendations on how to improve the key themes/trends related to quality, customer experience and other key business performance indicators terms of achieving service levels or KPI's Have general understanding of ISO and TCF Calibrate with key calls on a range of areas, including customer experience, sales process, sales maximization, regulatory Grade 12 matric with Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an
governance implementation, change management and general projects between the Company and the appointed ESSENTIAL