ensure an efficient and smooth client onboarding experience which results in excellent product adoption. team members in closing their tickets – work as a team. Working with the HR Manager on team member non-compliance on product changes and improvements. Proactively work on troubleshooting methodologies and issue resolution process, gather requirements, answer questions and generally provide a high level of customer empathy. Setting users with access issues to go live on platform. Working closely with client success and sales teams through
role. The SaaS / MSP Technical Account Manager works closely with customers to understand and improve Be the glue between all internal departments, working with the relevant departments to ensure clients Own means of reliable transportation Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) level qualification Experience in a client facing role such as Client Experience or Technical Account Account Management role IT/Tech related experience Experience with Microsoft 365 Admin Centre/Google Workspace
on behalf of the organisation. Proven hands-on experience owning/managing a CRM system is a must to be be successful within this role. Experience rebuilding and improving processes and workflows within the integrating the CRM with different systems is a MUST Experience marketing to different countries such as Australia Own means of reliable transportation Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) relevant experience Ideally experience in either IT, SaaS or software related industry Experience working
implement designs into a functional and engaging user experience. You will be creating websites based on Gutenberg front-end is key for creating a positive user experience from creating brand new pages Developing the Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) / 4am - 1pm (Mon - Fri) Experience building practices from a technical standpoint Ideally have worked in an Agile methodology before