potential risk to stakeholders. • REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS •Relevant Bachelor’s Degree 6 years job-related experience, which should include at least 2 years’ experience in a management role •Knowledge of an African Language is an advantage •Working knowledge of Pension Fund Rules •Basic knowledge of Customary Marriage Act, Mental Health Act •Working knowledge of Benefit administration •Knowledge
reports. •People Management. REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS •Minimum Requirement: CA finance/Development Finance or equivalent. •5 years’ experience in structured Credit and Investment environment
for clients and members in line with the Member Experience strategy and deliver on defined ‘moments of truth’ DESCRIPTION Member segmentation and enhance the member experience • Segment members, understand their profiles • Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer improvement and ensure that gaps in the customer experience- irrespective of where they occur in the journey correction to ensure the member has a seamless experience • Ensure omni-channels are designed and in place