provider.They provide the full spectrum of support from Customer Service to Technical Support to Sales and Collection and Retentions campaigns will be advantageous. 4-5 years' experience working at a management level level within a Call Centre of a large operation 4-5 years experienced in managing large teams across multiple preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education or equivalent
improving Customer Experience Manage multiple accounts from various industries. Clients could be domestic or effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee Evaluations. Work closely with Gradbay managers from various accounts to ensure smooth transition of
improving Customer Experience Manage multiple accounts from various industries. Clients could be domestic or effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee Evaluations. Work closely with Gradbay managers from various accounts to ensure smooth transition of
Relevant application development certification Minimum 10 Years' experience in advanced Microsoft application
extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure Develop and implement data extraction procedures from other systems, such as callcentres, HR, or external files, and scripts for database testing, ranging from unit to integration testing. Identify, design, and
fast-paced BPO environment. Mentorship and guidance from experienced professionals in the field. Opportunity
Research and identify potential funding opportunities from various sources, including government grants, private
Research and identify potential funding opportunities from various sources, including government grants, private