ensure processes and procedures are adhered to. Coach Agents on issues arising during the course of operations experience work problems providing appropriate coaching, direction and resolution Respond appropriately Provide statistical and performance feedback and coaching to each team member as prescribed by the operating made must be consistent for all team members • Coaching and leadership practices for the team assist in levels; manage resources; good time management • Coaching Skills with an even temperament and the ability
plans of the training team including mentoring, coaching & upskilling Conduct Monthly performance conversation development through Training observations and feedback, coaching observations, Conducting Knowledge Tests, One Skills Numerical orientation Performance Management Coaching skills Communication Skills Interpersonal skills
plans of the training team including mentoring, coaching & upskilling Conduct Monthly performance conversation development through Training observations and feedback, coaching observations, Conducting Knowledge Tests, One Skills Numerical orientation Performance Management Coaching skills Communication Skills Interpersonal skills
improving results through performance management and coaching whilst creating an operating environment where
agent from Training to Gradbay as per expectations Coach his/her own Trainees on observed Knowledge and Skill
agent from Training to Gradbay as per expectations Coach his/her own Trainees on observed Knowledge and Skill
service provided to customers and sales targets • Coaching and mentoring staff across various levels of seniority
service provided to customers and sales targets • Coaching and mentoring staff across various levels of seniority