Join our dynamic team as a Remedy Release Train Engineer, where innovation meets impact At the forefront technical alignment across platforms in line with ASOC service management strategy and principles Review and align cross-platform issues Deep understanding of IT Service Management (ITSM) principles and BMC Remedy platform platform. Proficient in facilitating Agile Release Trains (ARTs) and coordinating releases. Strong communication
Join our dynamic team as a IFS Release Train Engineer, where innovation meets impact At the forefront technical alignment across platforms in line with ASOC service management strategy and principles Review and align
Responsible for overseeing all client template services related projects, which may include collaboration comprehensive account of projects handled by the services department for reporting purposes. You will be full suite of service offering including timelines and costing. Dealing with any services support queries necessary. Deliver, analyse and improve on managed services. Monitor and make recommendations to improve systems
looking for an experienced and talented technical services manager to join its team of professionals. Key confirmation to clients, mainly for technical services Commencement of technical on-site and telephonic presentation of the company’s knowledgebase and training of colleagues Analyses and Assessments of market Department Manager when implementing new products and services. Working close with the Department Manager for Commencement of regular technical product and system training with clients where new products are introduced
City' Cape Town is seeking a rock-solid Managed Services Engineer to join, their team of dynamic professionals professionals. Apply now As a Managed Services Engineer you will be required to operate in an environment well managed, supported and in line with agreed service level metrics. Requirements: Tertiary Qualification 6 years of ICT organization provision managed services experiences Sound knowledge of system monitoring
Managed IT services company based in the USA seeks a Dynamics Sales/Customer Service CRM Technician Configuring Configuring and customizing the Customer Service and Sales modules. Proactive identification of system customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: Familiarity rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape eviewing tickets and requirements on Autotask Service Desk
ROLE PURPOSE The Field Services Engineer L2 (is the first point of contact for VodacomNexio users and Automation. While providing the highest customer service, the engineer answers incoming calls, tracks all IT operations (essential) Experience in Remedy Service Desk (advantageous) A and N certified Excellent
Scorecard implementation
Design/introduce affordability calculators
Credit management
Customer experience
Manage risk/optimisation/acquisition
Ensure statutory compliance
Risk strategy fraud
Segmentation
Skills & Experience:
advantage At least 5 years' experience in a customer-service environment Minimum of 1 year experience in a the following: Responsible for the after-sales services function. Reports to the Customer Liaison leader leader. Establish and lead a high-performance services team measured by performance KPIs. Responsible for technician skills on admin work). Keep track of service tickets and recalls. Implement corrective action Responsible for national ticketing and service performance of the service team. Own and personally manage one